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FREQUENTLY ASKED
QUESTIONS
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What makes César & Cruz products eco-friendly?At César & Cruz, sustainability is at the heart of everything we do. Our candles and diffusers are made with natural, refillable, and recyclable materials to minimise waste. We also use eco-friendly wax blends and packaging, ensuring that luxury and environmental consciousness go hand in hand.
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What type of wax do you use in your candles?We use a unique blend of beeswax, coconut wax, rapeseed, and soy wax. This combination provides a clean burn and longer-lasting candles and ensures each product is made with natural, renewable resources. Read our article on Whiffs of Wisdom for more insight into why we use these. Wicks used are either wooden or cotton wicks, which produce less soot and smoke, contributing to a cleaner and healthier burn; using wooden wicks offers a longer-lasting candle experience. Our premium fragrance and essential oils are sourced from certified suppliers, and all our blends are created in-house!
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Are your products cruelty-free and vegan-friendly?Yes, all of our diffusers are 100% vegan and cruelty-free. Our candles, while made with beeswax, are crafted with ethically sourced materials and a commitment to animal welfare.
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How long do your candles and diffusers last?Our candles are designed to burn longer, thanks to our special wax blend. On average, a 200g candle lasts approximately 40-50 hours. Our diffusers last up to 2 months, depending on usage and room size.
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Do you offer refills for your products?Absolutely! Sustainability is key; we offer refill options for our candles and diffusers. You can enjoy your favourite scents without the guilt of single-use products.
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Where do you source your ingredients from?We source natural ingredients from trusted European suppliers, ensuring the highest quality and sustainable practices. Each ingredient, from beeswax to fragrance oils, is carefully chosen for its purity and eco-friendliness.
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Are your fragrances safe for pets and children?Our candles and diffusers are made with natural ingredients and are free from harmful chemicals, making them safe for homes with pets and children. However, we always recommend keeping lit candles out of reach of little hands and paws.
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Can I use your products for aromatherapy?Yes! Our fragrance blends are crafted to promote relaxation, focus, or rejuvenation. Whether you want to unwind or energise your space, our scents are designed to elevate your mood naturally.
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Where do you ship to?We ship to customers within the United Kingdom and offer international shipping to select countries. Please check our shipping information for more details.
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Do you have a subscription service?Yes, we offer a flexible subscription service for candles and diffusers! At César & Cruz, we believe in curating a home fragrance experience that feels personal and luxurious. Whether treating yourself or sharing the gift of beautifully crafted scents with loved ones, our membership program is designed to fit seamlessly into your lifestyle. You can change your delivery frequency or pause or cancel your membership. Our goal is to make your experience with us as seamless and flexible as possible—whether you choose to take a break or continue enjoying our products, we'll always be here when you're ready for your next fragrant moment!
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What are the benefits of subscribingSubscribing to César & Cruz ensures you never run out of your favourite scents. You’ll also save on every order, receive surprise seasonal gifts, and get early access to limited-edition releases. Plus, it’s a more sustainable option because it is a refillable service—less packaging and waste!
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Can I gift a subscription to someone else?Yes! Our subscription service makes for a perfect gift. You can select the duration and frequency of deliveries, and we’ll handle the rest. Your loved one will receive beautifully packaged candles or diffusers.
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What choices do I have with the subscription service?We offer three distinctive subscription boxes, each allowing you to enjoy your favourite fragrances in a format that suits your needs. 1. The Cortes Box: A Compact Luxury with Endless Possibilities Experience the art of fragrance with The Cortes Box, designed for those who love subtle yet luxurious moments of relaxation. This carefully curated set includes: · Two 9cl candles with candle lids, each offering a 10-hour burn time, are perfect for infusing smaller spaces with delightful scents. But the magic doesn’t stop there. · Two refill candles, allowing you to enjoy your favourite aromas even longer without repurchasing total candles. Our refillable candles are eco-friendly and designed to enhance your scent experience. As each candle finishes, replace it with a new refill, keeping your space beautifully scented and ensuring you always have that touch of luxury on hand. Whether unwinding in the evening or creating a calming atmosphere for a brief moment of peace, The Cortes Box makes it easy to transform your space repeatedly. Compact, sustainable, and endlessly indulgent—the perfect choice for a lasting fragrance experience. 2. The Luca Box: Timeless Elegance for Every Space The Luca Box: Our most popular choice, featuring · A 170-gram candle with a lid with a 40-hour burn time and · A 100ml diffuser refill, offering a balance of longevity and versatility. Discover why The Luca Box is our most popular choice, blending the perfect balance of longevity, versatility, and indulgence. Inside, you’ll find a luxurious 170-gram candle with an impressive 40-hour burn time, making it the ideal companion for creating a warm, inviting atmosphere in any room. Paired with a 100ml diffuser refill, this set ensures that your favourite scent lingers long after the candle has burned, providing a continuous fragrance experience throughout your home. When you subscribe to The Luca Box, your first box includes a beautiful diffuser bottle to get you started. In each subsequent box, you’ll receive a fresh diffuser refill along with replacement reed sticks to keep the scent flowing smoothly and ensure your space remains consistently scented. The Luca Box is designed for those who appreciate lasting luxury, with a scent that adapts effortlessly to any setting. Whether unwinding in the living room or hosting a dinner party, the long-lasting burn time and complementary diffuser ensure your space is always beautifully fragranced. Plus, with our refillable diffuser, you can extend your fragrance experience even further, offering both convenience and sustainability. Elegant, enduring, and versatile, the Luca Box is the ultimate choice for those who want a fragrance that is as timeless as it is captivating. 3. The Jose Box: Ultimate Luxury for Long-Lasting Fragrance The Jose Box delivers unmatched luxury and longevity for those who crave an extended, immersive scent experience. This premium box includes: · A 250-gram candle lid has an impressive 60-hour burn time, making it ideal for filling larger spaces with captivating fragrances for days. · Paired with Two 100ml diffuser refills, this set ensures your favourite scent lasts even longer, making it perfect for those who love a continuous, elevated aroma throughout their home. When you begin your subscription with The Jose Box, your first box will come with a stylish two-diffuser bottle and reed sticks, setting the stage for a luxurious fragrance experience. Each subsequent box will include two diffuser refills and replacement reed sticks, ensuring your space is always filled with fresh, long-lasting scents. Designed for those who appreciate a truly indulgent and long-lasting fragrance experience, The Jose Box effortlessly transforms any room into a sanctuary of comfort and style. With its extended burn time and generously sized diffuser refills, you’ll enjoy your favourite fragrances for weeks—whether relaxing at home or entertaining guests. Luxurious, enduring, and thoughtfully curated, The Jose Box is ideal for anyone who values a fragrance that lingers, providing beauty and warmth with every burn.
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What payment options are available?You can choose between a 3-month or 6-month plan, both of which offer the option to pay in full upfront and enjoy a discount. If you prefer more flexibility, opt for our monthly subscription, where your account will be charged on the 1st of each month, and you can cancel anytime. Plus, if you ever need a break, you can pause your subscription for up to 3 months. After the pause, your membership will automatically reactivate. Need a gift in a pinch? You can even have your subscription boxes sent directly to friends or family! Let our support team know, and we’ll take care of the rest.
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When can I expect my subscription orders?Your first box will ship immediately unless you prefer a later date—specify during checkout or chat with our support team. For subsequent months, your box will ship with our bulk orders between the 5th and 9th, ensuring it arrives mid-month.
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How do I get the most extended life out of my candle?How do I get the most extended life out of my candle? Proper candle care is the key to getting the most out of your candle! Start trimming your candle wick 1/4” before lighting to ensure a clean and even burn. Then, make sure to let the wax pool melt entirely to the edge of the jar with every burn. This helps prevent tunnelling. Keep burn time to 4 hours to avoid wick popping and immense flames. Extinguish your flame with a candle snuffer minimise soot on the jar and debris in the wax If you have a candle with a lid, keep it between burns or when stored away to keep the wax free of dust & keep the scent fresh! With these tips, your candle will burn longer, look cleaner, and give off the most scent!
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How can I avoid candle tunnelling?Candle tunnelling is when a candle burns down the center, leaving a rim of hard wax that doesn't melt around the edge of the jar. Candles have a “wax memory.” If you blow it out too soon after lighting it the first time, the candle will continue this burning pattern. This can cause the wick to burn incorrectly, too. To avoid candle tunnelling, let the candle wax fully pool to the edge of the jar the first time and every other time you bur it. Depending on your Cesar & Cruz candle size, this can take up to 2.5 hours.
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What’s the best way to store my candles?To maintain the quality of your candles, store them in a cool, dry place, away from direct sunlight and extreme temperatures. This will help preserve the scent and prevent the wax from softening.
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